FAQ

Location & Usage details function problem?

1、How to get real-time locating?

Attention: set the phone belongs to the family member you want to check on, as well as your own phone.

-He/she is using an Android phone

1.In the permission management on your phone, switch on Autostart mode for Babyprotector.

2.To keep babyprotector works all the time, always connect the phone to network, and permit Babyprotector running in the background.

3.Add Babyprotector to whitelist of cleaning up, thus it can keep working in the background. If there is any security APP on the phone.

4.In the permission management on your phone, add Babyprotector to trust list, and switch on “display pop-up window”

5.turn on the accessibility and pop-up window in your phone settings.

-He/she is using an iPhone

Babyprotector for iPhone or iPad cannot work in the background. When the app is not used, it will show as “offline”.

2、How to use location alert?

Set certain ranges in the map, when your baby steps into this range, you will get an alert.

1.Open Babyprotector, enter “location” interface, switch on location alert and add an alert;

2.ap a point as the central point, and adjust radius;

3.Edit location name, such as Home, School, etc. Save it.

3、Can I check location and apps usage of my baby with merely phone number?

No. All functions of Babyprotector are only available after the user in concern add you as a friend.

4、Unable to check apps usage?

Attention: set the phone belongs to the family member you want to check on, as well as your own phone.

-He/she is using an Android phone

1.He/she has to been using the phone and meanwhile keep Babyprotector running in the background all the time, if his/her phone shows offline, please turn to question always shows offline.

2.If his/her phone is using Android 5.0 or higher version, you may need to permit Babyprotector retrieve running apps before you can see apps usage details. In HUAWEI phone you can access to this through password security—Apps usage access—Babyprotector. Setting route may differ from different phone provider.

-He/she is using an iPhone

Babyprotector for iPhone or iPad cannot get usage details due to privacy policy of iOS.

5、What functions are available on iPhone/Android phone?

iPhone user can check on locations as well as apps usage of Android phone user. Android phone user can only check on locations of iPhone user.

Always offline?

1、Always shows offline?

-He/she is using an Android phone

1.In the permission management on your phone, switch on Autostart mode for Babyprotector.

2.To keep babyprotector works all the time, always connect the phone to network, and permit Babyprotector running in the background.

3.Add Babyprotector to whitelist of cleaning up, thus it can keep working in the background. If there is any security APP on the phone.

4.In the permission management on your phone, add Babyprotector to trust list, and switch on “display pop-up window”

5.turn on the accessibility and pop-up window in your phone settings.

-He/she is using an iPhone

Babyprotector for iPhone or iPad cannot work in the background. When the app is not used, it will show as “offline”.

2、He/she uses Mi phone and Babyprotector got offline after locked screen?

Attention: set the phone belongs to the family member you want to check on, as well as your own phone.

You may modify the settings as follows: Security—settings—clean at lock screen, choose “never”.

3、How to set autostart on Mi phone?

Attention: set the phone belongs to the family member you want to check on, as well as your own phone.

You may modify the settings as follows: Security—cleaner—autostart, switch on for Babyprotector.

4、He/she is using phone right now, but Babyprotector shows offline?

Attention: set the phone belongs to the family member you want to check on, as well as your own phone.

-He/she is using an Android phone

1.In the permission management on your phone, switch on Autostart mode for Babyprotector.

2.If there is any security apps (e.g., 360 total security) on this phone, please check in Babyprotector, settings—security apps settings.

3.If this phone is HUAWEI phone, please check in phone settings—protected apps, switch on protect for Babyprotector.

-He/she is using an iPhone

Babyprotector for iPhone or iPad cannot work in the background. When the app is not used, it will show as “offline”.

5、Prevent internet shut down due to low battery mode

Attention: set the phone belongs to the family member you want to check on, as well as your own phone.

1.Turn off internet hibernate, or otherwise Babyprotector cannot keep running in the background.

2.If your phone has low battery mode, please add Babyprotector to whitelist in case the phone turns to hibernate and disconnected to the internet. If you cannot edit whitelist, please turn off low battery mode or choose the most battery consuming mode.

Family member management issue?

1、How to check locations of my baby? How to use Babyprotector between couples?

1.Install Babyprotector on phone of your baby or your love, sign up an account and log in.

2.Find your baby’s QR code in account details, go back to your own phone, tap add/+ icon in Babyprotector, and send invitation by scanning your baby’s QR code.

3.When the invitation shows up on your baby’s phone, choose “agree”. Then you can locate and manage your baby’s phone..

Attention: after these steps, you still need to modify certain settings to keep Babyprotector online and functioning, such as switching on autostart, block clean up, add to whitelist, permit to retrieve running apps, etc. Please see more details in our help center.

2、I don’t have his/her QR code, how can I add him/her to my family?

1.Tap add/+ icon, choose “scan” to scan an QR code.;

2.Tap add/+ icon, choose “add account” to enter a phone number. Add him/her by phone number.

3、How to delete a family member?

Go into “my family” interface, tap the member you want to delete. Please note:only administrator can delete family members, parents or babies do not have the privilege to do so.

4、What does it mean to play a role as administrator, parent or baby?

1.Administrator is the one who build this family. The first parent using his/her phone to register this family is administrator by default. Administrator can add or delete any member in the family.

2.Parents can check location and manage phone of the baby, add other parents or babies, or delete any baby. Parents can check location of other parents or administrator, but cannot delete any parents or administrator.

3.Baby is under guardianship of parents, cannot add or delete other family members, cannot check on location or manage phone of any other family members.

5、What if I made mistakes when add new family members?

Ask for help from the administrator in your family. Administrator can find “my family” in the side bar, delete the member with wrong name/role, add again.

6、Why don’t I have an add/+ icon?

Because your role in the family is set as “baby”, ask the people who plays “administrator” role in your family, delete your account, and add again. Next time, choose a role as “parent”, then you can add others.

7、Can I add into many families?

No. If your role is a parent/baby and you want to add into another family, you have to quit the present family. If you are an administrator and you want to add into another family, you have to delete the present family account and delete all other members.

8、How to prevent white screen of death on Mi phone?

Attention: set the phone belongs to the family member you want to check on, as well as your own phone.

1.For OS MIUI 5, open settings—apps, find Babyprotector and tap, switch on “display pop-up window”

2.For OS MIUI 6, open security—permissions—permissions—apps, find Babyprotector and tap, roll to the bottom, switch on “display pop-up window”.

9、Can I use Babyprotector without network?

No. Your phone has to connect to internet (WLAN or cellular) in order to use Babyprotector.